Systems aren’t sexy but they are essential if you want your business to thrive!
You have to have them so it’s worth spending some time now to get the foundations right because it will save so much time and money later on down the road.
Once you have decided how you want to do things, it is a good idea to create some Standard Operating Procedures. These are a great tool to train up any new team members that come on board but also help your business to stay open if you can’t work for a while.
Some procedures to think about:
What would you do if your computer stopped working or you got disconnected from your internet connection? If this happened to me, I would use my laptop and I have an internet dongle I can use until the problem was fixed.
You need to consider the types of problems you could face and come up with the solution – this way you won’t panic as much if it happens.
What happens when you sign up new clients? Are you going to send them a welcome pack with information on how you operate, your procedures, useful information?
In the unlikely event of you receiving a complaint, you need to have a procedure in place on how you will deal with it. Think about what timescales you will use to respond and investigate the complaint.
What is your house font going to be? What email signature should people use? Think about how you want to give a consistent impression to everyone you interact with.
How do you handle all new enquiries that come into the business about working with you? How can you make it easy for clients to sign up and work with you.
Your action plan
Think about the procedures you need and get documenting them.